How bad is the Comcast DVR?

October 2, 2006 Link to post  Permalink

Since we moved into our new condo, we now have Comcast TV service. In general, this is a good thing. We now get the local channels in HD (still not available in Seattle with DirecTV), and the price is good, as our condo association has a base Comcast package to the building.

The only piece that doesn’t work is the DVR. We have a Motorola DCT 3412, dual tuner and it has some issues. Searching the web indicates that we aren’t the only ones suffering here.

The worst one is that the thing crashes 2-3 times a day, it seems to be when you are watching a show and another show stops recording, so typically just after the hour.

The UI for this thing is Ok, but a bunch of the default options are just wrong, which makes setting up shows a pain. Also, the combination of series options makes for a confusing setup. Tivo this aint.

Here’s another UI issue. Sometimes when fast-forwarding, the UI doesn’t respond to buttons for 20-30 seconds. You’d have thought the software would be in a mode that is expecting a button to be pressed (after all, I’m not going to be fast-forwarding forever), and should delay any time consuming tasks that may reduce response time. This responsiveness is a lot worse after a crash, which just compounds the frustration.

The good news is that this machine is Microsoft Enhanced, I can only guess how bad the regular system is…