Comcast DVR isn't quite so bad

November 8, 2006 Link to post  Permalink

This is a follow up to my previous post about the Comcast DVR

Lisa called Comcast to see what could be done about the crashing. It turns out that the Comcast customer service people can send an update to the device, but you must call in to get this. The device doesn’t update itself at a convenient time.

Now we have the software update. the thing hasn’t crashed in weeks. It is more unresponsive to user input, but the annoying crashing every hour or two is gone.

It would seem that having to call in to get updates is a process that can’t possibly be cost-effective for Comcast.

Oh well, back to the TV…